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1. #TEAMS CALL QUEUE NOT RINGING AGENTS HOW TO#
2. #TEAMS CALL QUEUE NOT RINGING AGENTS SERIAL#
3. #TEAMS CALL QUEUE NOT RINGING AGENTS LICENSE#

You can have calls route one way during business hours and another, out of those hours. Business hours are used in your call routing. Make sure enable voice input is on and press next I selected person and assigned the role to Jim This can be a person or a voice app such as a call queue for your front of house staff Now choose the timezone for this auto attendant Or if you’re using a Direct Routing Service from a provider, they can assign a number from your range. Or you can use a number on your existing range on-premises ( using Direct Routing). The telephone number can be a service number from Microsoft or sported in number (you’ll need a calling plan to acquire or port in numbers). This is probably where you’ll need a resource account with a telephone number. Now Create your Auto AttendantĪgain, open the TAC and expand voice and click on Auto Attendants. Call queues can take calls directly or as a caller choice in an Auto Attendant. You can disconnect the caller or redirect to a person or a voice app (another auto attendant or call queue).Īs an example, I chose a person. First decide on the maximum number of callers that can be in queue before another action is taken.

#TEAMS CALL QUEUE NOT RINGING AGENTS SERIAL#

Attendant, Serial or Round Robin (new)Īnd whether agents can opt out of taking calls and the alert time Click add call agents, enter the name of your group and click addĪdd more groups if you want to, or click add, one more time This is the distribution group you created earlier.

You can choose to leave it as the default, or you can upload your own. If you do want a greeting you’ll need to upload a recording. Now choose whether you want to add a greeting such as “Please hold the line for sales”. You can add more resource accounts if you want, or just click add, one more time Click New Call Queue to beginĪdd a resource account, enter the name of the resource account you want to associate with this call queue and click add Open the Microsoft Teams Admin Centre, expand Voice and click on Call Queues. Only EV enabled, licensed users can receive calls in a Call Queue or Auto Attendant. You’ll need some users who are Enterprise Voice enabled and licensed with E1 or E3 with the Phone System add-on or E5.This can be a security group or distribution list You’ll need to create at least one agent list for your call queue.Direct Routing numbers only work for users in Teams Only mode.

#TEAMS CALL QUEUE NOT RINGING AGENTS LICENSE#

The phone number can be a service number acquired from Microsoft (you’ll need at least one Calling Plan add-on license to acquire numbers) or assigned from Direct Routing.

#TEAMS CALL QUEUE NOT RINGING AGENTS HOW TO#

In this post I’ll show you how to create and configure a new Auto Attendant and a Call Queue. This is a follow up to the previous post on the The New Auto Attendants & Call Queues and part of a short series.